You can no longer text message with Delta's customer service agents, as the airline pushes travelers into its AI "Concierge" ...

NICE (TASE:NICE) and digital engineering firm Ciklum announced a new partnership to roll out agentic AI for customer service ...

PRNewswire/ -- transcosmos today announced that on September 24, 2026, it once again received recognition at the Best Contact ...

Xbox Chief Operating Officer Helen Chiang has suddenly left Microsoft after 21 years with the company, just months ...

The global AI Cloud Contact Centers Market is projected to expand from US$4.3 billion in 2026 to US$23.0 billion by 2036, ...

Key Takeaways I have known Cameron Weeks for a long time. I’ve watched him start company after company, going back to Fathom ...

This is Orvera AI's third CMP Prism placement of 2026. Earlier this year, Orvera AI was placed Core Performing on the CMP Prism for Voicebot/Conversational IVR and Up & Coming on the CMP Prism for ...

The potential 6.4% rate increase and customer service woes were revealed during a special-called meeting of the utility’s ...

Braiin said the expansion aims to make its Radius platform into a single AI command center for the full customer interaction lifecycle, with Force AI powering three product lines: an agentic AI layer, ...

Common challenges in call centers and general improvement measuresWe want to improve the quality of our call center ...

From bringing your own parts to demanding free diagnostics, certain customer habits can frustrate mechanics and complicate otherwise straightforward repairs.

Customer service can be a "really, really difficult job." Will AI make it easier — or cause even more headaches?