IndiaMART InterMESH Ltd reported a 9.8% increase in net profit for the second quarter of 2026. The company has integrated ...

An effort to fix a hotel bill illustrates why New York City is now trying to crack down on A.I. chatbot-powered customer ...

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the ...

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People dining out in Florida should see fewer surprises when their check arrives beginning July 1. A new state law requires restaurants to clearly disclose mandatory fees and service charges before ...

June 25 (Reuters) - IndiaMART (INMR.NS), opens new tab, one of India's largest online marketplaces, plans to double its spending on artificial intelligence tools every six months as it steps up ...

Kristin Tips, the longtime presiding officer of the embattled Texas Funeral Service Commission, is no longer on the board. “Governor Abbott appreciates Kristin Tips’ service,” Andrew Mahaleris, Abbott ...

The U.S. Department of the Treasury and Internal Revenue Service on Friday released further guidance for taxpayers who may benefit from the "no tax on tips" provision enacted via President Donald ...

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...

As more restaurants experiment with eliminating tips, the idea of a no-tip dining model is gaining traction — but not without resistance from some industry professionals who fear it could drag down ...

Customer service email may not attract as much attention as chatbots or AI-powered support tools, but it remains one of the most reliable channels organizations use to communicate with customers. For ...

We've all been there: endless hold times, unresolved issues and wondering if anyone actually wants to help. The good news? Customer service experts say simple strategies can transform those ...